Managed Services & Support
STAUFFER keeps your platforms stable, fast, and compliant, with KPIs leadership trusts. We blend technical skill with creative thinking to solve real-world challenges. You get dependable delivery, precise execution, and measurable success.
The Problems We Fix
Stalled Projects
Missed deadlines, bugs treated as features
Scope Creep
Undefined scope, constant "quick fixes"
Regulatory Exposure
Compliance issues, fines, and rework
Security & Uptime Risks
Expired certificates, unpatched software
Technical Debt
Slower releases, higher costs
Outdated Design
Stale sites, Confusing UX
What You Get
Stability & performance engineered for uptime & speed
Proactive monitoring, guaranteed response times, Core Web Vitals improvements, and clear platform governance.
Security, compliance, and accessibility you can prove
WCAG audits and fixes, patch and dependency management, Zero Trust–aligned practices, automated and manual QA.
Industry-leading UX and design
Breathe new life into your product: user experience audits, design system governance, admin UX cleanup, and conversion gains you can measure.
Projects that hit deadlines
Clear scope, aligned stakeholders, and delivery that ships on time.
Integration and data that actually work together
APIs that support real workflows, clean analytics definitions, and dashboards leadership trusts.
Measurable improvement
Quarterly reviews, KPI dashboards, and a tech debt reduction plan tied to business value.
Content and training that unblock your team
Marketing deploys without waiting on engineering: playbooks, documentation, and enablement.
Service Levels at a Glance
Feature
Ignite
Boost
Scale
Elevate
Services Overview
Ignite
Ignite is for small teams that need their website to stay secure, functional, and current. It’s a reliable safety net for keeping your platform up to date while avoiding the stress of unexpected breakdowns.
You get a fixed number of hours each month, a dedicated release cycle, and timely responses to minor bugs. It’s ideal for organizations with straightforward websites that don’t change often but still need attention from someone who knows what they’re doing.
Ignite is also a smart starting point for teams shifting away from reactive or freelance support. It sets the groundwork for a more consistent and transparent approach to managing your digital presence.
Boost
Boost is built for teams that are starting to grow and want a support model that grows with them. It offers more flexibility, more hours, and faster turnaround times, so your team can focus on launching new content, automating repeat tasks, or adjusting to changing goals.
This tier combines fixed monthly updates with bankable flex hours that roll over, making it easy to handle mid-sized changes without scrambling for extra help. We also include basic performance monitoring to help you catch problems early.
If your roadmap is getting busier and your team is juggling content and functionality, Boost helps you move faster without losing control of quality.
Scale
Scale is designed for organizations managing multiple internal priorities, higher traffic, or deeper functionality. You get enough hours to support accessibility work, improve user experience, and keep multiple stakeholders aligned, without the risk of hitting a ceiling too early.
With faster response times and biweekly check-ins, your team gets consistent input from ours. That means smoother collaboration, better visibility, and fewer surprises as your platform evolves.
We handle hotfixes within 24 hours and help with long-term planning across teams. Whether you’re rolling out new features or cleaning up legacy systems, Scale gives you the capacity and structure to move with confidence.
This plan is a strong fit for colleges, nonprofits, and mid-sized businesses managing a wide range of digital touchpoints and user needs.You can add multiple paragraphs and formatting as needed.
Elevate
Elevate is our most comprehensive support tier. It is designed for teams running mission-critical websites and platforms that serve large audiences, manage sensitive information, or support ongoing revenue generation. Elevate ensures your digital operations stay stable, responsive, and scalable.
With weekly check-ins and priority access to our senior team, you get the fastest response times and the most strategic support. We handle more than maintenance. We guide product decisions, roadmap planning, and testing to ensure everything works together and nothing gets overlooked.
Elevate clients also benefit from deeper QA and accessibility reviews, along with proactive testing and performance monitoring. You can rely on us to find the issues before your users do and to propose solutions that fit your goals.
We act as an embedded part of your team, available to collaborate across departments and functions. Whether it’s compliance, integrations, or new UX requirements, Elevate gives you the time and expertise to address it without delay.
For institutions facing complex demands or preparing for significant growth, Elevate offers the support structure to keep everything aligned so your organization can keep moving forward.
Service Levels Comparison
Feature
Ignite
Boost
Scale
Elevate
How we get you the right support
Kickoff
set goals, deadlines, risks, and who signs off on deliverables.
Stabilize the basics
fix the fastest wins and the biggest blockers.
Agree how we work together
response times, reporting cadence, clear owners, and a shared plan.
Price only what you need
a custom quote based on that plan tailored to your organization’s needs.
Quarterly review
show the numbers, update the plan, right-size if needed.
Ready to get things moving forward?
Book a 30-minute scoping call
